At Hamari Booking (“we,” “us,” or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (hotel booking, car rental, flight reservation, event booking, guest house listing, etc.).
By accessing or using Hamari Booking, you consent to the practices described in this policy.
We collect the following types of information:
Identity Data: Full name, date of birth, gender, CNIC/passport number (for travel or verification purposes)
Contact Data: Email address (e.g., info@hamaribooking.com domain communications), phone number, mailing address
Payment Data: Credit/debit card details, bank account information, or digital payment identifiers (processed via secure third-party gateways; we do not store full payment credentials on our servers)
Booking Data: Travel preferences, special requests, flight details, hotel check-in/out dates, car rental duration, event ticket selections
Account Data: Username, password, profile picture (if you register with us)
Usage Data: IP address, browser type, device information, pages visited, time and date of access, referral source
Location Data: Approximate geolocation based on IP address or precise location if you grant permission via your device
Cookies and Tracking Technologies: See Section 8 below.
Social media platforms (if you log in using Facebook, Google, etc.)
Service providers (hotels, airlines, car rental companies, event organizers) to confirm availability or resolve disputes
We use your personal information for the following purposes:
| Purpose | Legal Basis (where applicable) |
|---|---|
| Process and confirm your bookings (hotels, cars, flights, events) | Contract performance |
| Communicate booking confirmations, updates, or cancellations via email/SMS | Contract performance |
| Respond to your inquiries sent to info@hamaribooking.com | Legitimate interest |
| Process payments and issue refunds | Contract performance |
| Improve our website, services, and user experience | Legitimate interest |
| Prevent fraud, unauthorized transactions, and security incidents | Legal obligation / Legitimate interest |
| Send promotional offers, newsletters, or personalized recommendations (only with your consent) | Consent |
| Comply with applicable laws in Pakistan (e.g., tax, anti-fraud, travel regulations) | Legal obligation |
We do not sell your personal information. However, we may share it with:
Hotels, guest houses, and vacation rentals – to reserve your room
Car rental agencies – to process your vehicle booking
Airlines and travel aggregators – to book your flights
Event organizers and venues – to secure your tickets or seats
These providers have their own privacy policies, and we encourage you to review them.
Payment processors (e.g., JazzCash, Easypaisa, bank gateways)
Cloud hosting, analytics, and customer support tools
Email/SMS delivery services
We may disclose your information if required by law, court order, or government agency in Pakistan, or to protect the rights, property, or safety of Hamari Booking, our users, or the public.
If Hamari Booking is involved in a merger, acquisition, or asset sale, your information may be transferred. You will be notified via email or website notice.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Booking records: Retained for 5 years after the service date (for tax and dispute resolution purposes)
Account information: Retained until you close your account or request deletion
Marketing data: Retained until you unsubscribe
After retention period expires, data is securely deleted or anonymized.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
SSL encryption for data transmission
Secure payment tokenization (no full card details stored on our servers)
Restricted access to personal data (only authorized employees)
Regular security audits
However, no method of transmission over the Internet is 100% secure. You use Hamari Booking at your own risk.
Depending on your jurisdiction, you may have the right to:
Access – Request a copy of the personal data we hold about you
Correction – Correct inaccurate or incomplete information
Deletion – Request deletion of your data (subject to legal retention obligations)
Objection – Object to certain processing (e.g., direct marketing)
Data portability – Receive your data in a structured, machine-readable format
Withdraw consent – For marketing emails (via unsubscribe link) or other consent-based processing
To exercise these rights, contact us at info@hamaribooking.com. We will respond within 30 days.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
We use cookies and similar technologies to:
Remember your login status and preferences
Analyze website traffic and usage (e.g., Google Analytics)
Show relevant offers or ads
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Types of cookies we use:
Essential cookies – Required for booking and payment features
Functional cookies – Remember your language or region
Analytics cookies – Help us improve performance
Advertising cookies – For remarketing (only with consent)
Our website may contain links to third-party websites (e.g., airline booking engines, payment gateways, event ticketing partners). This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices. Please review their policies before providing any information.
If you access Hamari Booking from outside Pakistan, your information may be transferred to and processed in Pakistan, where data protection laws may differ from your country. By using our services, you consent to this transfer.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” For significant changes, we will notify you via email or a prominent notice on our website.
Your continued use of Hamari Booking after the effective date constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Hamari Booking
Email: info@hamaribooking.com
Website: https://hamaribooking.com
